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Frequently Asked Questions
Find answers about part compatibility, OEM part numbers, ordering, shipping, returns, warranty and wholesale support.
Can’t find the answer you need? Contact us and our team will be happy to help.
1. Finding the Right Part
How do I know if a part fits my vehicle?
Check the OEM part number, vehicle brand, model and model year listed on the product page. If you are unsure, contact us before ordering.
What if I can’t find the part I need on your website?
Use our Find Your Part service and send us the OEM part number and vehicle brand. We’ll help check availability and identify the right replacement.
What if I don’t know the OEM part number?
Check your original part, service manual or vehicle parts diagram. If you still can’t locate it, send us your vehicle information and any available part details.
Can you help confirm compatibility before I order?
Yes. Send us the OEM part number and vehicle information before ordering and our team will help check fitment.
2. Products & Parts
What types of parts do you sell?
We offer replacement parts for ATV, UTV, go kart, motorcycle and other powersports applications.
Frequently asked question
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Can I get help choosing the right part?
Product type varies by item. Please check the individual product listing or contact us if you need clarification before ordering.
Do you carry parts that are not listed online?
Yes, additional parts may be available through our sourcing network. Use Find Your Part to submit an OEM part number.
3. Orders & Payments
Can I place an order by phone, email, or WhatsApp?
Retail orders must be placed through our website. Our support team can help with product selection or compatibility before you order.
Can I change or cancel my order?
Yes. Orders can be canceled before they are shipped. Once an order has entered the shipping process, cancellation may no longer be possible.
Can I cancel an order after it has shipped?
Cancellation is generally not available once the order has been shipped, especially more than two days after shipment. Please contact us as soon as possible if you need assistance.
What payment methods do you accept?
We currently accept PayPal for online orders.
How are wholesale orders placed and paid for?
Yes. Dealers, distributors, retailers and other business buyers can apply through our Wholesale & Dealer Application page.
When will I receive my tracking number?
No. We currently do not require a minimum order amount for retail purchases.
Is there a minimum order amount for retail orders?
No. We currently do not require a minimum order amount for retail purchases.
4. Shipping & Tracking
Where do you ship orders from?
Most orders are shipped from our warehouse or supply network in China, while selected products may ship from our U.S. warehouse.
How long does delivery to the United States usually take?
Most U.S. orders are delivered within approximately 10–15 business days. Delivery time may vary depending on the product, destination, carrier, and customs processing.
Do you ship internationally?
We ship to selected destinations worldwide. If shipping to your location is available, the applicable shipping options will be shown during checkout.
Do you offer free shipping?
Selected products may include free shipping within the United States. We currently do not offer a general order-value-based free shipping program.
When will I receive my tracking number?
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Can items from the same order be shipped separately?
Yes. Products may be shipped separately depending on inventory location and availability. If you need products delivered to different addresses, we recommend placing separate orders for easier tracking and processing.
Who is responsible for customs duties and import taxes?
Unless otherwise stated, customs duties, import taxes, and other destination-country charges are the responsibility of the buyer.
5. Returns & Warranty
What is your return policy?
Eligible products may be returned within 30 days of delivery. Returned items must be unused, uninstalled, and in their original packaging with all included accessories and documentation.
Can batteries, chargers, and electrical parts be returned?
Yes, provided they have not been used or installed and otherwise meet our return conditions.
Who pays for return shipping?
For returns caused by customer reasons, the customer may be responsible for part or all of the return shipping cost. If the return is caused by our error, please contact us for assistance.
Do you charge a restocking fee?
We currently do not charge a standard restocking fee for eligible returns.
Are original shipping charges refundable?
For returns caused by customer reasons, original shipping charges are generally non-refundable.
Do your products include a warranty?
Warranty coverage varies by product. Please check the applicable product information or contact us for warranty details before ordering.
What should I do if my order arrives damaged or incorrect?
Please contact us within 48 hours of delivery and provide your order information along with clear photos or videos of the issue. Our team will review the situation and provide an appropriate solution.
6. Wholesale & Business Customers
Who can apply for wholesale pricing?
Dealers, distributors, importers, wholesalers, repair shops, service centers, online retailers, powersports stores, and other qualified business buyers are welcome to apply.
Do you have a minimum order quantity for wholesale orders?
MOQ varies by product. Some products are suitable for small wholesale orders, while others may require higher quantities.
Is wholesale pricing lower than retail pricing?
Yes. Approved wholesale orders receive pricing below our regular retail price. Final pricing depends on order quantity, product mix, shipping cost, and destination.
Do you support small wholesale orders?
Yes. We welcome small and growing dealers, retailers, repair shops, and other business buyers. Minimum quantities are determined by product.
Can you source a part using an OEM part number?
Yes. Send us the OEM part number and relevant vehicle information, and our team can help check availability through our sourcing network.
Do you support bulk sourcing and mixed-parts orders?
Yes. We can support bulk sourcing as well as orders containing multiple types of replacement parts, subject to product availability and order requirements.
Can you provide custom packaging, labeling, or other customization?
Yes, customization may be available when order quantities meet the applicable requirements. Packaging, labeling, development costs, and other details will be discussed based on the project.
How will you contact me after I submit a wholesale application?
Our team may contact you by email or WhatsApp, depending on the contact information and communication channel you provide.
Do you offer payment terms for wholesale customers?
New wholesale relationships generally begin with payment before shipment or according to the agreed quotation terms. Payment terms may be discussed later after a stable long-term business relationship has been established.
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